Average Reviews:
(More customer reviews)Purchased one of these from Lowe's in late April of 2008 as a close out for $18.00 to fit a new CharBroil Commercial Grade grill (also from Lowes) Grill is fine, cover is a piece of crap and CharBroil's customer service is worse.
1. Faded badly in a few weeks in a mid New England spring and summer.
2. Velco straps actually stick to the cover instead of the opposite strap and when removed tear the cover.
3. Fabric is shreading and separating so much that you can see your hand through it in places. Not water tight any more, obviously.
That's the good news!
The bad news is Char-Broil's NON customer service -
Instead of being apologetic for selling me a piece of crap, their warranty policy is - and I'm not making this up, checked 3 times, is to replace the cover if - again I'm not making this up -
1. I have the original BAG and all packing material
2. Have sent in the warranty card (there was none in mine)
3. Have the original receipt
4. Return it to them at my expense and then they will replace
Who really wants to do business with a company like this?
I have notified Lowes and as I'm the sales manager of a 200 unit adult community I'm asked for recommendations about all kinds of items all the time - Char Broil is certainly NOT on my list anymore if this is the kind of attitude they have.
Click Here to see more reviews about: Char-Broil 2985719 68-Inch Desert Sand Grill Cover
With its universal design, this full-length grill cover fits any cart-style grill up to 68 inches wide and 21 inches deep. The accessory not only looks nice on any back deck or patio, but it also protects outdoor grills from the elements like dust, wind, rain, and snow. Made of tear- and mildew-resistant PVC-lined polyester, the cover slips on and off effortlessly thanks to its generous size, while easy-to-fasten straps keep the cover securely in place. The grill cover measures 21 by 68 by 35 inches.
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